As usual, here at GoWaiter we try to listen and respond to what you, our valued customers, are saying. One of the things we’ve been hearing a lot of lately is something along these lines: “I want to order from [My Favorite Restaurant] on your site, but it says they don’t deliver to my ZIP code!” Sometimes you’ve got a hankering for that Jack Daniels Burger from TGI Friday’s, or Loony Lori‘s giant stromboli, and nothing else will do, right? We agree, and so we’ve taken steps to make this problem go away. We’ve just just done a complete overhaul of our delivery area zones (now including Lake Suzy!), which makes this a perfect time for us to talk about delivery fees.
We’ve discussed the subject a little in the past, when we explained the importance of tipping your delivery driver; basically, the delivery fee goes straight into your driver’s fuel tank, and that’s why it’s not considered a tip. (In case you haven’t noticed, gas isn’t getting any cheaper.) But have you ever wondered how the delivery fees are calculated, and why the fees are higher for some restaurants? Let’s break it down.
In simplest terms, the delivery fee is calculated by distance: The farther you are from the restaurant, the higher the delivery charge. That’s why we ask for your ZIP code when you place an order. If you live way up in the boonies of North Port and you’re craving ribs from Wally’s Southern Style BBQ down in Charlotte Harbor, we WILL deliver it to you — but you need to expect to pay extra for the distance. Remember, our drivers use their own vehicles and buy their own gas, and the delivery charge is the only way for them to recoup that. Plus, after they’ve dropped off your meal, they still have to drive to the next restaurant for their next delivery, and if your house is ten miles from civilization, that’s gonna cost the driver too.
Another important thing to keep in mind when you order from a distant restaurant is travel time. Our delivery drivers always bring your food in sealed hotbags to make sure you’re getting it as fresh as possible; but there are limits to how fresh a hot meal can stay when it takes over twenty minutes to get to your house from the restaurant. That goes double for cold items like desserts. So when you place your order and you notice that your delivery fee is $5.99 or above, that means there’s extended travel time between the restaurant and your address, and that can affect the quality of your food.
Now that you know the logistics of how delivery fees work, we hope you’ll take these things into account the next time you order. We’re happy to bring you delicious food from your favorite restaurants, even if we have to go the extra mile — literally! GoWaiter of Port Charlotte/North Port is grateful for your business, and we don’t want anyone in our local ZIP codes to feel left out.