Tipping Your Delivery Driver

“The delivery charge goes to the driver, right?”

“Do I have to tip them?”

“They’re getting paid for this, aren’t they?”

The question of tipping is one of those subjects that everybody’s got an opinion about — but not everybody agrees. Some people feel that you shouldn’t have to pay someone extra just for doing their job. Others believe you should always tip no matter how poor the service. In the restaurant delivery industry, like most food service businesses, the question comes up a lot. Where does the answer lie?

At GoWaiter, one of the things we most frequently have to explain to people is the delivery charge. Many, many folks mistakenly believe that it’s an automatic payment for the driver, and therefore they don’t feel obligated to tip.

The truth is, most of the delivery charge DOES go to the driver — but rather than their bank accounts, it goes straight into their gas tanks! Our drivers use their own personal vehicles to bring you lunch and dinner, and they purchase their own fuel. The delivery charge helps them offset that cost, which as we all know is pretty high right now.

Another thing to keep in mind is that GoWaiter delivery drivers are independent contractors — they work for tips and don’t earn an hourly wage. They depend on being rewarded for their awesome service, because otherwise they’re basically working for free!

Now, don’t get us wrong — you should NEVER be made to feel obligated to shell out extra for poor service. If a restaurant delivery driver (or waitress, or counterperson) gives you lip and drops your food on the floor, they shouldn’t expect a tip. But when you’ve got a friendly, professional, speedy server bringing you delicious food in the comfort of your own home (like our GoWaiter drivers), you might want to give some thought as to what that service is worth to you.

Some things to consider when deciding how much — or whether — to tip your driver include:

  • Attitude — Did your driver greet you with courtesy and a smile, and thank you for your business?
  • Speed — Did they bring you your order within the estimated delivery time?
  • Professionalism — Did the driver come to your door with a clean, presentable appearance? Did they take your payment and hand over your order like a pro?

Ultimately, it’s up to you — tipping is something that’s a personal choice for each consumer. Here at GoWaiter, we believe our drivers are worth it.

If you have any questions or concerns about delivery charges or tipping, feel free to drop us a line anytime!

Posted: Monday, July 30th, 2012 @ 9:00 am
Categories: Uncategorized.
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